South Western Railway

 I wrote to Andy Mellors, Managing Director of South West Railway, to express my concern for the poor level of service experienced by customers.

Commuters, including many Fareham residents, have been hit by severe delays, sometimes lasting hours, or cancellations which have left them stranded. The experience of customers was particularly poor on 26th June, one of the hottest days of the year so far. Constituents have also contacted the me to raise their concerns over frequent delays, cancellations and longer journey times while using South West trains.

In my letter to Mr Mellors, I asked:

• Can South Western Railway offer an explanation for the recent disruptions and delays to the service between London Waterloo and Fareham?
• What action are South Western Railway taking to resolve this unacceptable standard of service frequently experienced by passengers on trains between Fareham and Waterloo?
• When can commuters expect to experience an improved service on South West Trains?
• Are South Western Railway offering compensation and refunds to passengers affected by delays and cancellations? If so, how can travellers apply for a refund on their fare?
• In 2015, South Western Railway pledged that it would deliver a 30% increase in peak time passenger capacity by 2017.  South Western Railway also pledged to provide the biggest improvements seen on the network for many decades. Can South Western Railway explain how they have delivered on this pledge?

It is not right that paying customers planning a journey, for work or otherwise, do so with the uncertainty of not knowing if their train will be cancelled, delayed or disrupted.